New bookings do not require an upfront payment or saved card. There is no platform charge for an unmatched request, declining a proposed professional, cancellation or a no-show.
Please tell us as soon as possible if you need to cancel so we can notify the professional. Agreed call-out charges, work already performed and approved materials may still be invoiced under the rates you accepted. No work is authorised merely by submitting a request.
Pay the agreed final invoice securely through Stripe. Contact [email protected] about a cancellation or invoice dispute. Your statutory rights remain unaffected.
Existing bookings paid under earlier terms retain their recorded booking fee and refund rights. This policy does not introduce a new cancellation fee for those bookings.