Do I need to pay or add a card to book?
No. Submit your request with no upfront payment or card. Review the professional and rates before accepting a visit, then pay the agreed final invoice securely through Stripe.
Who sets the call-out price?
Each electrician sets a standard and emergency call-out, hourly rate and included time where applicable. The selected rate is fixed when the job is accepted.
Can the final price change?
Yes, if diagnosis shows that extra labour or materials are needed. Any revised itemised quote must be accepted before that work starts.
How are electricians selected?
Only active approved contractors with matching trades, services, availability and service area are eligible. Distance, workload and response history affect ranking.
Can I cancel?
Yes. New requests have no platform cancellation or no-show fee. Please cancel promptly; agreed work already performed may still be invoiced. Existing paid bookings keep their refund rights.